Community Health Systems Scheduling Clerk / Ancillary - 030 in Tucson, Arizona


  1. Answers incoming calls; able to handle multi-line telephone efficiently.

  2. Coordinates and schedules patient appointments within an appropriate time frame according the scheduling templates within Athena software.

  3. May be required to confirm next day's appointments verifying time and location with patient when applicab

  4. Verifies and updates patient information at the time of appointment creation this includes name, insurance or demographic information etc.

  5. Answers the phone and documents caller information in the Allscripts system. Tasks documented information to the appropriate tasking group.

  6. Processes public record information to identify deceased patients, documents DOD in patient record, notifies physician when appropriate. Searches for upcoming events such as appointments and cancels when appropriate.

  7. Communicate appropriate information to the correct offices regarding patients cancelling or declining appointments.

  8. Documents according to meaningful use guidelines.

  9. Demonstrates proficiency at hospital wide and/or department specific computer software and technology.

  10. Demonstrates an ability to be flexible and completes all other duties as needed or requested by Supervisor, Manager and/or Department Director.

  11. Performs other job duties relevant to the position as assigned.

Northwest Healthcare is a multi-faceted network dedicated to providing safe, quality care at each of our locations. With two (soon to be three) hospitals, two freestanding emergency centers, five urgent care locations and a large physician practice including primary care and a variety of specialists, Northwest Healthcare offers you a wide range of settings in which to work. Common among them all is not only the commitment to providing safe patient care, but to employee satisfaction and growth. It is a culture of teamwork, respect and appreciation for all employees—whether caring for patients directly or working in a support role. NWHC is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.